Select the items to return
How it Works
Get a refund confirmation
Send it off when you can
Common Returns Questions
Is it easy to return items?Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
How soon will I get my refund?
- Your refund will be processed as soon as the product is received by our Quality Assurance team who confirms it fits within our Return Policy or Limited Ten Year Warranty.
- If you request a refund, the purchase price will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions above.
- Once the return has been approved, it typically takes 1-2 business days for the refund to be made to your original payment method.
- PayPal: You will typically see the funds in your account within 1-business day of the refund being initiated.
- Credit/Debit card: It may take up to 10 business days for the refund to arrive in your account, depending on the card provider.
What items are returnable?
- Items purchased in the last 100 days.
What items are non-refundable?
- Obtained from a source other than Solgaard.co
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose
- Damaged by mishandling from airlines