Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

  • Your refund will be processed as soon as the product is received by our Quality Assurance team who confirms it fits within our Return Policy or Limited Ten Year Warranty.
  • If you request a refund, the purchase price will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions above. 
  • Once the return has been approved, it typically takes 1-2 business days for the refund to be made to your original payment method.
  • PayPal: You will typically see the funds in your account within 1-business day of the refund being initiated.
  • Credit/Debit card: It may take up to 10 business days for the refund to arrive in your account, depending on the card provider.

What items are returnable?

  • Items purchased in the last 100 days.

What items are non-refundable?

  • Obtained from a source other than Solgaard.co
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose
  • Damaged by mishandling from airlines
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